Picture this… in a major recession two dealers in a prime boating market independently pondered how to deal with it when the bottom started to fall out of the economy. Dealer A said, “A recession is hitting me hard. Business is getting to be really bad. So I had better pull back almost all of my advertising and promotion and cut other expenses wherever I can.” He did just that and sure enough, his prophecy was spot on… business was really bad.
However, Dealer B in the same market thought, “We are being hit by a big recession, so I need to cut the expenses I can without hurting business and sending customers the wrong signal. And I really need to continue promoting but spend my ad dollars wisely to get the most bang for the buck and keep as much business as I can until it turns around.” And sure enough, he kept as much business as possible…much of it business that used to go to Dealer A who pulled in his horns too far. Continue reading A Tale of Two Dealers